RMA REQUEST FORM
for case-related complaint in the field

Product

Supplier delivery note. This is mandatory for customers outside the EU

Picture showing the current condition of the product

Picture which shows the luminaire construction

Has the device been tested at least once more? *

Yes

i.e. cross check with other luminaire; functional test performed in laboratory

Compatibility checked? *

Yes

i.e. compatibility between LED Driver and LED Module or ballast and flourescent lamp, etc.

Functional earth connection? *

Yes

Is there a proper earth connection in case it is required by the device?

Wiring checked and OK? *

Yes

If applicable

If a whole luminaire is returned for analysis, should it be returned after analysis? *

Yes

(Costs for the return are bared by the receiver)

Fields marked with * are mandatory. In the case of missing information WLK may reject the RMA